The information contained on this page is intended to help you to become familiar with certain procedures and policies of our company. A thorough understanding of the information will be helpful in developing a good business relationship between your company and ours. 

Assured Lock is not responsible for typographical, omissions, and other errors.
Please note: The part number from this catalog may not match the one on your package. 

All Prices subject to change without notice. All orders will be billed at prices in effect at the time of shipment. 

Master Card, Visa, Discover, and American Express cards are accepted for purchases. 

Shipments will be made by UPS surface or carrier of our choice. If another carrier is requested, the order is to be F.O.B. shipping point regardless of dollar amount. 

Backorders are placed only at the request of the customer and therefore considered a separate order. Because of this, freight will be charged according to our freight policy regardless of the size of the order from which the back order is taken. 

These are non-stock items ordered from regular vendors at the customer's request. A non-refundable deposit of 50% will be required and Special-Order items are not returnable. 

No merchandise will be accepted for return without an assigned RGA number. This can be achieved by contacting our customer service department at our main office. All returns must be made within 15 days of purchase and the original invoice number will be necessary to process the credit. Certain items such as special orders, books, parts, videos or tools, cannot be returned. All products should be free of defects in material and workmanship and to perform the work for which they were designed. Any defective merchandise will be returned to the factory for their inspection. The appropriate disposition (credit, replacement, or repair) of this merchandise will be made based on the factory's recommendation. No deductions from payment will be allowed until a formal credit has been issued from our accounting department. Any merchandise to be returned must be sent prepaid to our office. Please Note: Any returned merchandise must be in re-saleable condition and may not be marked on or priced in any way. Returned merchandise is subject to a minimum 20% service charge.

We do not accept any returns on electronic hardware, digital or mechanical pushbutton locks. Any defective product will be referred to the manufacturer for disposition.

All return merchandise must be in original factory packing and condition.

We do not accept returns on any merchandise that has been installed unless it is defective and must be deemed defective by the manufacturer. 

Factory orders and parts are not returnable. 

All claims for the shortage and/or damage must be reported within 5 days. If any shipment is lost and/or damaged by the delivering carrier, it is the purchaser's responsibility to file the appropriate claim forms with the delivering carrier.

Warranty Information
All products are warranted to be free of defects in material and workmanship backed by the manufacturer’s full warranty. All products are warranted by the manufacturer. The period of time the products are warranted are determined by the manufacturer. 

This warranty does not cover any labor costs for installation, removal and/or re-installation of the product being serviced or replaced under warranty.  This warranty is strictly limited to product repair or replacement by the manufacturer. Any defective product under manufacturers warranty will be referred to the manufacturer for deposition. Assured Lock Tool and Supply is to serve as a liaison between the buyer and the manufacturer. Any product authorized to be returned by the manufacturer will be assigned an RA number by Assured Lock Tool and Supply and returned to Assured Lock Tool and Supply. All product is subject to manufacturers inspection.