RETURN POLICY No merchandise will be accepted for return without an assigned RGA number. This can be achieved by contacting our customer service department at our main office. All returns must be made within 15 days of purchase and the original invoice number will be necessary to process the credit. Certain items such as special orders, books, or tools, cannot be returned. All products should be free of defects in material and workmanship and to perform the work for which they were designed. Any defective merchandise will be returned to the factory for their inspection. The appropriate disposition (credit, replacement, or repair) of this merchandise will be made based on the factory's recommendation. No deductions from payment will be allowed until a formal credit has been issued from our accounting department. Any merchandise to be returned must be sent prepaid to our office. Please Note: Any returned merchandise must be in re-saleable condition and may not be marked on or priced in any way. Returned merchandise is subject to a minimum 20% service charge. We do not accept any returns on electronic hardware, digital or mechanical pushbutton locks. Any defective product will be referred to the manufacture for disposition.